In light of the current situation we took the decision to close the clinic at 32 Devonshire Place for the foreseeable future on Wednesday 18th March in order to protect our patients, staff, and visitors.
In spite of the clinic being closed, we continue to deliver consultations and we are doing this remotely over the phone and the internet. This has proved to be very successful and whilst we would usually prefer a face to face consultation, the feedback we have received so far indicates the sessions are enormously helpful. We have for many years offered this service, as many of our patients live abroad or far from London.
“ I had my first session with Nicola today. Unfortunately I was unable to attend the session in person as my family is under self isolation. However, Nicola was able to carry out the session on FaceTime! Nicola was very instructive and incredibly helpful and was able to prescribe a series of exercises for me to complete. The whole session ran smoothly and it was great to be able to do the session in the comfort of my pjs!” Emma
The medical insurance companies have started to express the wish to support us to deliver treatment the best way we can during these difficult times. So if you have medical insurance please contact them regarding your cover for a remote session.
To make sure that remote sessions offer the same high standards of confidentiality as a face to face appointment, we have checked that the software used meets a number of technical requirements. Skype and Face Time meet all technical requirements so long as you take simple steps to make sure the connection you are using is secure and no one can overhear the conversation.
So going forwards, and for the foreseeable future, if you are suffering from dizziness and/or balance problems or you are already a patient of ours, contact us by phone or email and we will schedule an appointment so that we can get you on the road to recovery.
NHS Coronavirus overview: https://www.nhs.uk/conditions/coronavirus-covid-19/
UK Government Coronavirus latest information and advice: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public